When we chose your company as our builder in early 2003, we had no idea how the process would unfold, or what our overall experience would turn out like. This was our first opportunity to build exactly the home we wanted. Both of us come from a construction background and were pretty familiar with the process. Growing up we listened to the dinner conversations regarding the challenges with managing contractors, developers, and inspectors. We both became convinced that may construction project, regardless of scope was “Managed chaos” at best. Our visit to the job site were always pleasant.
The reason I am writing you this letter is to compliment you on your entire organization. It has been over a year now since we closed on our home in Four Bridges. Claudia and I wanted you to know that our experience with your company has been one of the best customer service experiences that we have encountered. Your entire group from those that assist with selections, drawings, construction management, supervision, and after the first year lunch list corrections, are all very knowledgeable and customer focused. We never experienced an issue that could not be resolved.
After year one I expected a rushed process that would inevitably dodge responsibility and attempt to get out ofaddressing necessary corrections. I have to blame my skepticism on years of disappointment for various construction experiences. In this day of complainers, which I am sure you may hear from frequently, I would be remiss in not taking the time to than you, and compliment your entire staff. It is important for you to know this from a happy customer,
Paul G. Williams
I want to thank you very much for the extra effort you and everyone from Robert Lucke Homes has made to make sure my purchase of a new home was a smart and happy choice. I am very pleased to tell you that I am very happy with my home.
It’s nice to see companies like yours stand behind their work and promises (and in this case, way over deliver). After more than two years of moving into my house, I had a few problems that occurred with my home. I expected a few minor problems to happen from time to time with a house, so it is nice to see that Robert Lucke Homes will stand behind their work, even after the one year warranty has passed.
Everyone hears nightmare stories about builders. I can tell you I have never heard any bad experiences about Robert Lucke Homes, and I will only be a champion in recommending your as a builder, If you ever need me to talk to a potential buyer please feel free to share my contact information with them.
George Mandos Jr.